- 1 Is iD Mobile British
- 2 Can you speak to anyone at iD Mobile
- 3 Does iD Mobile do WIFI
- 4 Is iD Mobile unlocked
- 5 How long is an iD Mobile contract
- 6 Can I use my iD Mobile SIM in another phone
- 7 Are iD contract phones locked
- 8 Can you pay off iD Mobile early
Is iD Mobile British
iD Mobile British mobile virtual network operator iD Mobile TypeFounded12 May 2015 ; 8 years ago ( 2015-05-12 ) Headquarters London Areas served
- United Kingdom
ProductsMobile telecommunications servicesWebsite iD Mobile is a British (MVNO) operating as iD Mobile Limited, using the network. The company is a wholly owned subsidiary of, and its services were launched on 12 May 2015. Until April 2018, service was also provided in Ireland, again using the Three network.
Can you speak to anyone at iD Mobile
Join the discussion, ask questions, share advice. How to chat to us – allows you to speak to one of our helpful iD Mobile customer service agents. The team are available 9am – 8pm Monday to Friday, and 9am – 6pm Saturday, Sunday and bank holidays. They can help you sort out any issues you may have.
Please note that it may take a few seconds for the Live Chat button to load. We also have a Chat Bot that’s available 24/7, which can help you resolve any questions you may have about your account. This includes providing step-by-step guidance on paying bills, upgrading, checking your account, and more.
It’s quick and simple to use and can address many common issues about managing your account. Get in contact with our iD Community Our iD Community is full of insightful articles to help get to the bottom of your problem. You can also get 24/7 help and support from both iD Mobile experts and other iD customers through the Community page.
- We’re sorry to hear that you’re not 100% happy with iD Mobile.
- Feel free to get in touch with us and we’ll do everything we can to resolve your issue.
- You can find out everything you need to know about in our helpful article.
- This includes contacting us by phone or by post and information about Alternative Dispute Resolution.
How to use our automated services
You can use our automated phone service by simply dialing 7777 from your iD phone or 03330037777 (charges may apply). Note that this will only allow you to use the following services:To check your allowances and control your account, select option 1 To hear your balance or pay a bill, select option 2
Report your phone or SIM lost or stolen
To report a stolen or lost phone or SIM, select option 5 : Join the discussion, ask questions, share advice.
Does iD Mobile do WIFI
Wi-Fi Calling is a new iD service that lets you make and take calls using a Wi-Fi network. You can also send text messages through the same Wi-Fi network. Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that’s not a problem. It gives you clearer calls, in more places than ever before.
Is iD Mobile unlocked
Unlocking your phone | Join the discussion, ask questions, share advice. Find out everything you need to know about unlocking your phone with iD Mobile. What is a locked phone and why do networks do it? A locked phone means that the handset will only work with the network provider that you bought it from.
- So, if you want to switch to a different provider but keep your current handset, you’ll need to get it unlocked.
- Networks sometimes lock their phones as part of their fraud prevention plans and to help deter thefts.
- At iD Mobile, we do not lock our mobile phones, so you can use a different SIM card any time you want.
The only iD Mobile phones that are locked are iPhones made before 2018. How to know if my phone is unlocked To find out if your phone is unlocked, just insert a SIM card from another network to see if the name of the network appears on your handset. The network name will generally appear on the top left-hand corner of your screen.
If you see the name of the other network then your phone is unlocked and you’re free to use it. If you can’t see the name of the network, it is likely that your phone is locked. Alternatively, you can get in touch with the network provider that you bought your phone from to ask them if the device is locked.
They may require additional information, such as your phone’s IMEI number, which you can find by typing *#06# on your phone’s call screen. What to do if my phone is locked If your phone is locked, you’ll need to get in touch with the network that supplied the handset to you and get them to unlock it.
- Even if your contract has expired with the provider, you still need to contact them to unlock your phone.
- Unlocking an iD Mobile device At iD Mobile, we don’t lock our mobile phones, as we want to give you more freedom with your handset.
- However, there are some exceptions to this rule.
- The only phones that are locked by iD Mobile are iPhones made before 2018.
We do have an unlocking policy to protect us from any potentially fraudulent activity. If your phone is locked and you’ve been with us for more than 6 months and you don’t have an outstanding balance on your account, we can unlock your phone. This is a free service and should take no more than 3-5 days.
If you bought your device from another network, you’ll need to get in touch with them and ask them to unlock it.Here’s how you unlock your phone and the time it will take on various other networks: 1. EE
You can instantly unlock your phone through your EE account. Sometimes there can be a delay if they need to contact the manufacturer for the unlock code You must have the device for 6 months before you can unlock your device
You can unlock an O2 phone any time you want, but if you’re a Pay Monthly customer you’ll need to finish the minimum term of your contract. You’ll need your device’s unique International Mobile Station Equipment Identity number. To find out what it is, type *#06# into your device. Then you’ll need to take note of the 15-digit number It can take up to 10 working days to unlock an O2 handset if they need to contact the manufacturer
You’ll need to fill out an unlocking form to get a Network Unlock Code It should take 72 hours to unlock your device but can take up to 10 working days if they need to contact the manufacturer
4. Tesco Mobile
You can unlock Tesco Mobiles that are over 12 months old. All you have to do is complete an online unlocking request You’ll receive a text within 7 days containing a code and a link, which you’ll have to follow instructions to unlock your SIM
You will need to fill out the form provided on their website. This will give you an unlocking code called a Depersonalisation Control Key. Once you have requested your unlock code, you’ll get another code within 72 hours, along with further instructions.
What to do if my phone is blocked Your SIM can be blocked if you enter the wrong SIM card PIN number three times in a row. This means your SIM will be blocked and you won’t be able to make or receive calls. You will need to find your Personal Unblocking Key (PUK).
You can contact us via our to speak to an agent who will help unblock your phone. Contact us about unlocking your phone To unlock or unblock your phone, you can online and one of our helpful agents will assist you. Our Live Chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday and Sunday.
You can also get 24/7 help and support via our iD Mobile community page, where you can browse helpful articles and talk with other iD Mobile customers. : Unlocking your phone | Join the discussion, ask questions, share advice.
How much is unlimited data on iD Mobile?
Your tariff details
|SMS (Text Messages)||Unlimited|
How long is an iD Mobile contract
With iD Mobile you can choose from a wide range of flexible 30-day, 12-month or 24-month SIM Only plans for your mobile phone and all contracts feature a monthly set amount of data, unlimited minutes and texts.
Can I use my iD Mobile SIM in another phone
If you purchased a SIM only iD plan, and are using an iD compatible handset you bought elsewhere, that’s fine. Click here to view our list of ‘iD Approved / Compatible Handsets’. If your device isn’t on the list, your ability to use iD services may be affected.
Are iD contract phones locked
iD Mobile – how to unlock an iD Mobile phone – Does iD Mobile lock phones? With the exception of iPhones, all iD Mobile handsets sold with a pay monthly iD contract are unlocked at the point of purchase. In the case of iPhones, the handset will be unlocked six months after the contract started. Is there a charge to unlock a phone? Does a time limit apply? Locked iPhones on iD Mobile bought on a monthly contract can be unlocked for free, within the first six months.
- How long does it take to unlock?
- Unlocking a locked iPhone on iD Mobile takes between three-five days.
- How do I get in touch to unlock it?
- Call 7777 from an iD Mobile phone, or call 0333 003 7777 from any other mobile or landline.
Can you pay off iD Mobile early
How do I cancel my iD Mobile contract? | Join the discussion, ask questions, share advice. How do I cancel my contract? Cancelling your contract doesn’t have to be tricky thanks to the help of iD Mobile. You can find out everything you need to know in our helpful guide about cancelling your iD Mobile contract.
If you need further assistance, you can speak to one of our agents via our . Our Live Chat team are available 9am – 8pm Monday to Friday, and 9am – 6pm Saturday, Sunday and bank holidays. How do I cancel my plan without switching providers? If you’re not switching to another network, you can end your plan via the iD Mobile app or online.
If you have 30 days or less remaining or your Pay Monthly contract, your plan will be disconnected 30-days from the day you request the disconnection. If you have between 31-90 days remaining on your contract, your plan will be disconnected on your contract end date.
Log in to the iD Mobile App or online Go to the My Account page and tap Thinking of Leaving Click Switch or Cancel Now Choose Cancel my iD plan and follow the instructions
Please note: If you have over 90-days remaining on your Pay monthly contract, you’ll need to contact us via to request a cancellation. If you have an active PAC or STAC on this account, it will be cancelled if you choose to cancel your plan. How do I cancel my plan when switching from iD Mobile to another provider? If you’re switching to another network, please check out our handy guide: How to sort out outstanding charges If you have any outstanding charges, these will be taken automatically from your Direct Debit after your final bill.
Log in to the iD Mobile App or online
Select the My Billing page
Follow the instructions shown on the screen
How do I cancel my number? If you are leaving us, we will cancel your phone number at the end of your disconnection period. If you need further assistance, you can get in touch with us through our and one of our assistants will help. What are the charges for terminating my contact early? If you decide to leave before your minimum contract period, you may be charged an early cancellation fee.
Log in to the iD Mobile App or online Go to the My Account page and tap Thinking of Leaving Click Switch or Cancel Now Choose Leaving cost and follow the instructions
For purchases made directly with iD Mobile or through Carphone Warehouse within a Currys PC World store, we only offer a 14-calendar day return policy. You cannot return your handset outside of this period. Will I still be charged if I have signal or service complaints? If you think you have been billed for something you shouldn’t have, you can speak to one of our agents via our for further assistance. Our Live Chat team are available 9am – 8pm Monday to Friday, and 9am – 6pm Saturday, Sunday, and bank holidays.
Does iD Mobile have a fair usage policy?
Our fair usage policy protects the great value we offer whilst allowing you to enjoy our Roam free feature. This lets you use your standard monthly allowances (up to 30GB) at no extra cost across our free Roaming destinations.
Does iD Mobile have Roaming charges?
All iD Mobile plans come with Roaming as standard. This feature lets you roam free in 50 destinations throughout the EU, EEA and beyond. Use your minutes, texts and data, up to 30GB, while roaming abroad (subject to your allowance, our fair usage & open data policies).
Does iD Mobile allow tethering?
iD Mobile Employee 658 replies Answer
Hi @Commsworrio13 Yes, you can use your unlimited data when connecting to your hotspot and when you are tethering. Thanks Michelle iD Mobile I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer. Hi @Commsworrio13 Yes, you can use your unlimited data when connecting to your hotspot and when you are tethering. Thanks Michelle iD Mobile Hi Michelle But is it unlimited personal hotspot? I am not capped in how much I can tether to another device am I? When I was with three they said even though my data plan was unlimited I was capped at 30GB tethering/personal hotspot.
iD Mobile Employee 668 replies
Hi @Commsworrio13 There are no limits as our plans are unlimited, so the tethering will also be unlimited. -Mohsin I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
iD Mobile Employee 1512 replies
No worries at all @Commsworrio13, Please let us know if ever you need anything else. Will I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer. hi. i want to get your unlimited monthly sim card. And I will be using it for personal hotspot, tethering. Would I be able to use my unlimited date for personal hotspot, tethering? Would I have to pay extra or it will be unlimited and I don’t have to set up any cut? I need it to be unlimited. Thank you
iD Mobile Employee 668 replies
Hi @maryh iD Mobile lets you tether with as much data as your plan offers – up to unlimited if you’re on a Pay Monthly or SIM Only plan. -Mohsin I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer. Hi, as of today, if I subscribe for unlimited mobile data plan, do my tethering to other devices is also unlimited without any cap as well? And how many devices can be connected simultaneously?
iD Mobile Employee 2792 replies
Hi Adam, If you have unlimited data you should be able to use unlimited tethering/hotspot. Depending on the handset that you are using it can be between 4-10 devices at one time. However the more devices that are connected the lower the connection speed will be.